TITLE : Technical Trainee / Administrator Tech Support
LOCATION : Mangalore, India
No. of position: 11
About Company:Diya Systems, is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe. Headquartered in Mangalore, India, Diya Systems, provide custom application development services, customer and technical support, website development, and more. We started our operations in 2001 and today we are with 1400+ professionals. We are the largest IT/ITeS Company based out of Mangalore. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2015 (ISMS). You may visit our website (www.glowtouch.com or www.diya.net) to know more about us.
SUMMARY OF POSITION
. Handle calls and assist customers regarding webhosting issues
DUTIES & RESPONSIBILITIES
. Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
. Provide technical support for level-one escalation issues via help desk.
. Should multitask and meet specific goals set by supervisors and the managers.
BCA,BSc,Diploma (CS), MCA, MSc(CS), BE( except Mechanical & Civil)
0- 2 years
. Excellent written and verbal communication skills in the English language.
. Able to speak in Hindi
· Ability to work well with a team in a fast-paced, constantly changing environment
· Outstanding customer service skills and a dedication to provide a great customer service
· Reliable to work in rotational shifts and to complete work as per expectations.
· Ability to multitask and meet specific goals set by supervisors and management.