Position: Technical Support-Voice-International
Designation: Technical Trainee /Junior Administrator L1
Location: Mangalore, India
No. of Positions: 08
About Company:
Diya Systems, is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe. Headquartered in Mangalore, India, Diya Systems, provide custom application development services, customer and technical support, website development, and more. We started our operations in 2001 and today we are with 1700+ professionals. We are the largest IT/ITeS Company based out of Mangalore. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2015 (ISMS). You may visit our website (glowtouch.com or diya.net) to know more about us.
Summary of Position:
Handle calls and assist international customers regarding webinar issues.
Responsibilities and Skills:
- Providing backend support to customers through phone, troubleshooting technical issues related to webinar.
- Good Communication Sills (Verbal & Oral)
- Should be a logical thinker.
- Should be good in technical troubleshooting skills
- Should have good typing skill and comfortable using computer
- Ready to work in rotational shifts (including night shifts) & in weekends
Qualifications: BCA,BSc,Diploma (CS), MCA, MSc(CS), BE, Bcom,Mtech
Experience: 0- 6 years