Position: Voice and Accent Trainer
Designation: Soft Skill Trainer/ Senior Soft Skill Trainer
Location: Mangalore, India
No. of Positions: 01
About Company:
Diya Systems, is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe. Headquartered in Mangalore, India, Diya Systems, provide custom application development services, customer and technical support, website development, and more. We started our operations in 2001 and today we are with 1700+ professionals. We are the largest IT/ITeS Company based out of Mangalore. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2015 (ISMS). You may visit our website (glowtouch.com or diya.net) to know more about us.
Summary of Position: We are looking for a skilled Voice and Accent trainer.
Responsibilities:
- Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
- Conduct Soft Skills training which includes phone etiquette for the employees.
- Phone monitoring and assessment to understand the training needs.
- Conduct customized training sessions based on the assessment done by the QA team/CSAT team and Operations/Team managers.
- Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.
Qualifications: Graduate or higher
Experience: At least one year experience in Voice and Accent Training.
Required Skills:
- Excellent command over spoken English and written
- Should be able to handle training on Voice & Accent which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening and comprehension
- Should also be able to handle training on phone etiquette, Soft Skills and Customer experience
- Applicants must be willing to work in flexible shifts.