Position: Technical Support VOICE
Designation: Graduate Engineering Trainee
Location: Mangalore, India
No. of Positions: 20
About Company:
GlowTouch Technologies, (www.glowtouch.com) is delivering Customer Experience Management Solutions, Contact Centre Outsourcing, Business Process Outsourcing and Technology outsourcing and many more. We started our business in 2002 and today we are with 2300+ professionals operating from Mangalore, Bangalore, Mysore in India , Louisville KY USA, and Dominican Republic at Central America. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2015 (ISMS). You may visit our website (www.glowtouch.com) to know more about us.  Diya Systems is the subsidiary of GlowTouch Technologies
Summary of Position:
Handle calls and assist customers regarding webhosting issues
  • Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
  • Provide technical support for level-one escalation issues via  help desk.
  • Should multitask and meet specific goals set by supervisors and the managers.
Qualifications: Diploma,Graduates & Post Graduates
Experience: 0- 3 years
  • Excellent written and verbal communication skills in the English language.
  • Able to speak in Hindi(added advantage)
  • Ability to work well with a team in a fast-paced, constantly changing environment
  • Outstanding customer service skills and a dedication to provide a great customer service
  • Reliable to work in rotational shifts and to complete work as per expectations.
  • Ability to multi-task and meet specific goals set by supervisors and management.